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|  | Who is Mediquipped.com? Mediquipped.com is a leading online store which specializes in advanced medical equipment for both private and professional markets. Mediquipped.com is operated by AAA INVEST.NET LTD, a company registered in Los Angeles, California, USA. After 3 years online we continuously maintain Yahoo Store's highest rating of "Excellent / Top Service" which is attested to by thousands of satisfied customers worldwide. Click here to view some of our customer comments. Our customer service and low prices allow us to profit long-term by establishing good relationships with clients who come back for repeat business. What is Mediquipped.com's privacy policy? AAA INVEST.NET LTD (the company that operates Mediquipped.com) respects the privacy of its customers and uses their personal details for the following uses only: -. To provide its customers with a high level of service. -. To respond to inquiries and complaints and supply relevant information about an order on request to the customer who made the order. -. To send details of special promotions, deals and updated information about mediquipped.com (unless this service has been declined by the customer). Please Note: -. If you wish to decline further promotional material or newsletters please notify us via the Contact Form. -. We will not disclose your personal details to any other third parties unless compelled by a law or regulation. What sort of internet security is provided by Mediquipped.com? Mediquipped.com utilizes a secure server protected by the latest firewall system to guard your credit card details. When conducting credit card transactions we use a high level security system that is maintained and operated by Yahoo Inc. and Card Service International Inc. Despite the incredibly high security surrounding our transactions we understand that some people feel more comfortable placing orders over the phone. Therefore we are happy to take your order Toll Free (inside the United States) at 800-8444-007. What is the best way to pay if I am located outside the United States? Mediquipped.com seeks to serve all customers worldwide with speed and courtesy. If you follow the advice in the next few points it makes it easier for us to give you the best service possible. -. Payment is to be made in US currency. -. The fastest method of payment is credit card converted into US dollars. -. We happily also accept US money transfers however must warn you there may be a slight delay. Please Note: -. For overseas orders we only ship with FedEx or EMS. -. Delivery normally takes a maximum of 14 days. What is Mediquipped.com's general policy regarding returns? Under normal circumstances we are reluctant to refund customers after they have used the goods as we operate according to FDA regulations that states that all used products are non-refundable and non-returnable. Therefore if you return us used goods we cannot receive a refund from the manufacturer or even resell the item, hence we would incur a complete loss. However we operate on a case to case basis and take into account special circumstances as is elucidated below. Under what circumstances does Mediquipped.com accept returns? You can return your goods for the reasons listed below but before you return the goods please contact us via our Toll Free number (inside the United States) 800-8444-007 OR by using our Contact Form and wait for a return email or phone call so that the situation can be handled in the most effective manner possible. Reasons: -. Damaged goods (see further details below). -. Defective goods (see further details below). -. Incorrect item(s) shipped (see Procedure for returning goods). -. Dissatisfaction (to be discussed with Customer Service). -. Other (to be discussed with Customer Service). Please Note: If goods are returned without authorization by a customer service representative they will be subject to a 15% processing fee and a $10 administrative charge. What do I do if my goods arrive damaged? If the following instructions are followed and all other conditions in this policy are met the damaged item will be replaced immediately at no cost to you. If you see the order arrived damaged describe the damage on the delivery bill and have the deliverer sign that they acknowledge the damage. If it was a shipping container that was damaged have the carrier sign that they acknowledge the damage. Alert Mediquipped.com using the Contact Form within 5 days of receipt of the goods so that an insurance claim can be processed. If we are not contacted within 5 days of delivery all returns, replacements and complaints should be directed to the manufacturer. When authorization to ship the goods is received from Mediquipped.com please follow the "procedure for returning goods" information below. What do I do if I find out my product is defective? Unfortunately this circumstance can sometimes occur and it can also be rectified by quickly notifying us by calling Toll Free (inside the United States) 800-8444-007 OR by using our Contact Form and letting us know your Invoice or Sales order number as well as the problem. When authorization to ship the goods is received from Mediquipped.com please follow the "procedure for returning goods" information below. What is the procedure for returning goods? First fill out our Contact Form. THEN after we have corresponded with you send the item to the address we forward complete with Invoice number (or sales order number) and the reason the item is being returned. Please be patient if the Contact Form is not replied to instantaneously. A slow response it is not a sign we are disregarding your claim rather, like most businesses, we operate according to a fluctuating workload and thus response time may vary. Please make sure what you send complies with the "refund conditions" paragraph below. If I want to receive a refund what are the conditions for returning my order? In order to receive a full refund or replacement the following conditions must be met: -. You must send the order back within 10 days of having received it. -. The product(s) must be returned in their original condition(s). -. All packaging, documentation, manuals, accessories and anything else received must be returned. -. Returns must be shipped via prepaid shipping (unless an alternate arrangement is made). Please Note that we refund shipping costs only where the reason for the item being returned is on account of our error. This is because the shipping has already been paid by us and to refund it would cause us a financial loss. To avoid mistakes by vendors we make every effort to clarify things on our website and provide contact details for prospective customers to be able to easily confer with us on things they are unsure about. |  | ||||||||||||||||||||||
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